Becky's Mobile Massage Therapy customer privacy notice
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This privacy notice tells you what to expect us to do with your personal information.
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Sharing information outside the UK
Contact details
Telephone
07769343613
contact@beckysmobilemassagetherapy.co.uk
What information we collect, use, and why
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
· Name, address and contact details
· Gender
· Date of birth
· Emergency contact details
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
· Payment details (including card or bank information for transfers and direct debits)
We also collect the following information to provide patient care, services, pharmaceutical products and other goods:
· Health information
We collect or use the following personal information for information updates, marketing or market research purposes:
· Names and contact details
· Address
· Marketing preferences
We also collect the following information for information updates, marketing or market research purposes:
· Health information
· Names and contact details
· Address
· Any clients with medical health conditions may be looked into deeper detail by me in order to find out more about it if i need to. In order to understand the patients condition better, and to be able to offer the best treatments for the client, the information.
· Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Payment details
· Account information
· Clients medical conditions, will contact them if i need to query or ask for more information about health conditions.
We also collect the following information for dealing with queries, complaints or claims:
· Health information
We collect or use the following personal information Collect Consultation form, medical and personal information from the client to see if they have any contra-indications for why they might not be suitable for having a massage therapy from me.:
· Name, address and contact details
· Gender
· Date of birth
· Emergency contact details
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
· Payment details (including card or bank information for transfers and direct debits)
· Records of meetings and decisions
· Records of consent, where appropriate
We also collect the following information Collect Consultation form, medical and personal information from the client to see if they have any contra-indications for why they might not be suitable for having a massage therapy from me.:
· Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information Collect Consultation form, medical and personal information from the client to see if they have any contra-indications for why they might not be suitable for having a massage therapy from me. are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
· Directly from you
· Family members or carers
· Third parties:
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From a client’s GP if I need to get a referral about a client’s medical condition before doing a treatment with them.
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If client is paying Online via a Checkout Payment Gateway, client’s personal and some of their payment details will be shown. (Clients full payment details will not be shown.)
How long we keep information
For information on how long we keep personal information, see our retention schedule at eu.jotform.com. Your information will be kept secure until I delete it. Data will be kept for up to 7 years.
Who we share information with
Data processors
squareup.com
This data processor does the following activities for us: SquareUp is a point-of-sale payment gateway system which i use. it enables a way for my business to accept online card payments from customers paying for treatments on my website. Or by accepting payments on my squareup portable card reader as a payment processing for contactless, chip and pin, or google and apple Pay. It also acts a payment invoice system, customer booking and appointments, and customer loyality programs.
Others we share personal information with
· Other health providers (eg GPs and consultants)
· Emergency services
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
· you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
· we have a legal requirement (including court orders) to collect, share or use the data;
· on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
· If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
· If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: squareup.com
Category of recipient: They operate in multiple sectors including financial services, technology, and retail solutions. They provide a suite of tools for small businesses to accept payments, manage inventory, and track sales.
Country the personal information is sent to: Some of the countries include but not limited to; United States, Canada, the EU, and Japan.
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: squareup.com
Category of recipient: Financial and technology services, and retail solutions.
Country the personal information is sent to: USA, Canada, EU and Japan.
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
15 January 2025